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Shannon Carpets of Harrow are members of the The Carpet Foundation.
The Carpet Foundation has just secured Office of Fair Trading approval for its Consumer Code of Practice. The OFT Approved code is exclusively adopted by our 1100 independent retailers known as Registered Specialists. The Code sets a completely new uniform standard for selling practices in UK carpet retailing and should give you massive peace of mind. You are dealing with businesses you really can trust.
The Code, which applies to all carpet sold by Registered Specialist Retailers, excluding rugs, promises you:
► Impartial and expert advice
► Written terms of business - so you know where you stand
► Written quotations - so no nasty surprises
► Deposit protection - your order is safe
► Extended guarantees from Carpet Foundation manufacturers
► Cancellation of orders on 'reasonable' grounds
► Agreed complaints resolution procedures
► Free conciliation
► Low cost arbitration
► Ongoing independent monitoring to ensure compliance
Key to our approval were the excellent customer satisfaction results that we achieved. Out of over 2000 consumers, a staggering 98% were 'likely' or 'very likely' to buy from that Registered Specialist again.
You can buy from a Registered Specialist Retailer secure in the knowledge that you will get the best advice on all aspects of the purchase, from measuring and estimating to product suitability, installation and after sales service.
Buy with confidence from retailers you can trust.
For more information on the Carpet Foundation, visit their website at www.carpetfoundation.com.
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